Payment Policy
Payments, Fees & No-Refund Policy
This Payments, Fees & No Refund Policy governs services provided by Edgewood Development Group, LLC DBA James Francis Interiors (“Company,” “we,” or “us”), a California limited liability company.
Nature of Services
The Company provides professional interior design consulting and advisory services. These services are customized, intellectual, and time-based in nature and may include verbal consultations, written recommendations, digital presentations, mood boards, sourcing guidance, or other design direction.
Fees Earned Upon Commencement
All fees are deemed earned upon commencement of services, scheduling of consulting time, delivery of design concepts, presentation of recommendations, or provision of advisory work, whether delivered verbally, electronically, or in writing.
Because consulting time is reserved and services are customized to each client, payments compensate the Company for professional expertise and time allocation, not for a guaranteed outcome.
No Refunds
All payments are non-refundable.
Client acknowledges that interior design involves subjective aesthetic judgment. Dissatisfaction based solely on personal taste, stylistic preference, or change of mind does not constitute failure of performance and does not entitle Client to a refund, credit, or chargeback.
Once services have commenced, no refunds, partial refunds, or credits will be issued.
Scope of Work and Revisions
Services will be provided in accordance with the mutually agreed scope of work. Requests that exceed the defined scope may require a written change order and additional fees.
Unless expressly agreed in writing, the Company is not obligated to provide unlimited revisions. Additional consultation time or expanded services will be billed at the Company’s then-current rates.
Advisory Nature of Recommendations
Client acknowledges that all design recommendations are advisory in nature. Final decisions regarding purchasing, measurements, installation, contractor selection, execution, and implementation remain the Client’s responsibility unless separately contracted in writing.
The Company is not responsible for errors in third-party execution, vendor performance, contractor workmanship, material availability, or site conditions outside of its control.
Chargebacks and Payment Disputes
Client agrees not to initiate chargebacks or payment reversals for services rendered in accordance with this Agreement. Any attempt to reverse or dispute payment for services performed constitutes a material breach of contract.
In the event of a payment dispute initiated in bad faith, the Company reserves the right to pursue all available legal remedies, including recovery of outstanding fees, costs of collection, and reasonable attorneys’ fees where permitted by law.
Compliance with California and Federal Law
Nothing in this policy limits rights that cannot be lawfully waived under applicable California or federal law. The Company provides services in good faith and in compliance with applicable consumer protection statutes.